Refund policy

Refund Policy for Shoes Moment

At Shoes Moment, our customers' satisfaction is paramount. We understand the challenges of online shopping and strive to ensure you have the best experience possible. Please read our refund policy carefully before making a purchase.

  1. Products & Quality Guarantee: All products listed on our store are shipped directly from our trusted suppliers based in China. We ensure product quality and accuracy as described on our website.
  2. Return Period: Customers can raise a concern about their purchase within 30 days of receiving the item.
  3. Damaged or Incorrect Items: If an item arrives damaged or is not what you ordered, please provide clear photo evidence within 7 days of receiving the product. We'll offer you a replacement or a voucher for the same value, redeemable on our store.
  4. Size Exchanges: If the size doesn't fit, you have the option to gift the item to a verified charitable organization. Once done, provide us with a receipt or verification of the donation, and we'll issue you a voucher equivalent to the product's value.
  5. Refund as Store Credit: Instead of a direct refund, we provide store credit in the form of a voucher. This voucher will have the same value as the product purchased and can be used store-wide.
  6. Non-Returnable Items: Any item showing signs of wear or usage, or not in its original condition, is deemed non-returnable. Customized products are also non-returnable.
  7. Charity & Voucher System: We encourage our unsatisfied customers to donate the product to a local charity. Upon providing evidence of the donation (a receipt or photographic evidence with clear details), we will issue a voucher equivalent to the product's original price.
  8. Voucher Purchases: Products purchased using a voucher are final sale and are not eligible for returns, refunds, or exchanges.
  9. Processing Time: Once we've verified your return request, the voucher will be issued within 5-10 business days.
  10. Customer Support: For any queries or concerns regarding your order or our refund policy, please reach out to us at info@shoesmoment.com or  UK: +44 7446 045855 USA: +1 401-395-0209.
  11. Updates & Changes: We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.